Part Time Reception & Visitor Services Specialist

To Apply:  Send your resume to HR at hr@arlington.org with subject line Part Time Reception & Visitor Services Specialist

The Part Time Reception & Visitor Services Specialist (PT) will provide reception desk services as well as operational and logistical support at the Arlington Convention & Visitors Bureau office.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following; compliance with employee handbook. Other duties may be assigned.

• Provide quality and efficient customer service
• Answer main telephone line, open main doors, screen, and announce visitors,
• Accept packages and mail, manage requests for information from visitors
• Direct calls to staff after filtering all routine and non-routine questions/requests, using efficient and accurate resources.
• Maintain knowledge of the Arlington Convention & Visitors Bureau and the City of Arlington.
• Consistently record visitor traffic (including origin), and perform other tracking as directed.
• Receive, organize, and distribute visitor materials as requested.
• Check conference and board rooms during shift to ensure they are clean and ready for meetings.
• Maintain the reception area in a clean, organized, and professional manner.
• Follow/maintain operating, cleanliness and safety standards at all times.
• Assist with projects as assigned.
• Commit to fostering the ACVB TEAM first environment and our culture, by following our core values: we own it (commitment), we lead (Strategic), we win (Results-Driven) and we celebrate (Passionate).

SUPERVISORY RESPONSIBILITIES:

No supervisory responsibilities are associated with this position.

COMPUTER RELATED SKILLS / EXPERIENCE:

Proficient technology application skills; MS Outlook and Web skills.  

EDUCATION and/or EXPERIENCE:

High School Diploma is required. Minimum one (1) year experience in the retail/service industry handling large volumes of people required; inventory management experience is a plus.

OTHER SKILLS and ABILITIES:

• Ability to work in a customer facing environment and able to interact with the general public.
• Effective communication skills, including written and oral English language proficiency.
• Detail-oriented, reliable, flexible, and responsive.