A native of Pennsylvania, Colleen Rickenbacher is no stranger to the hospitality industry. With over 35 years in customer service and creating events, this background gives Colleen the edge to understand your company and the business world. She started her own company in 2001 after 20 years with the Dallas Convention & Visitors Bureau to focus on her presentation and writing. Rickenbacher has had speaking engagements, including a seminar for the Certified Meeting Professional program in Florence, Italy and Singapore, a guest lecture at Cornell University School for Hotel Administration in New York, and a customer service presentation to 150 government officials in Zimbabwe. As you can also see under her List of Clients her expertise and client base is varied and expansive.